At signyourdoc, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless and hassle-free cancellation process for our customers. Please read our cancellation policy carefully to understand the terms and conditions.
1. Cancellation Timeframe:
You can cancel your order within 24 hours of placing it. After this timeframe, we may have already started processing your order, and cancellation may not be possible. To request a cancellation, please contact our customer support team at firstname.lastname@example.org or call us at 9571333822.
2. Eligibility for Cancellation:
To be eligible for cancellation, your order must meet the following criteria:
- The order must be within the 24-hour cancellation timeframe.
- The order must not have been processed or shipped.
- The order must not be a custom or personalized item.
3. Cancellation Process:
To cancel your order, please follow these steps:
- Contact our customer support team at email@example.com or call us at 9571333822.
- Provide your order details and reason for cancellation.
- Our customer support team will review your request and confirm the cancellation if eligible.
- If the cancellation is approved, you will receive a confirmation email.
- Refunds, if applicable, will be processed according to our refund policy.
If your cancellation request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the order. Please note that it may take up to 10 business days for the refund to be reflected in your account, depending on your bank or credit card company's processing time.
5. Contact Us:
If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team:
Physical Address: 35/19 Kiran Path Mansarovar Sector 4 Mansarovar, 302020 Jaipur RJ, India
We strive to provide the best customer service and ensure your satisfaction. Thank you for choosing signyourdoc.